We do not promise you that we'll not make mistakes in our whole history, but we're confident to promise that we'll take the responsibility for our mistakes.
"Help every customer to achieve better development" is our Enterprise Responsibility.
Fully Responsible
We're fully responsible for all the goods we supplied, you'll get a refund or composition for all our defected goods.
Leaving the loss to our clients is against our Enterprise Culture.
Clear Procedure
We have a fixed & clear internal procedure for all the after-sales service, all your complaints would be treated as the top priority.
Your sales respective would guide you in the whole procedure and our General Sales Manager would monitor it until getting your satisfied confirmation.
Multi-year Warranty
We offer a 1-3 year warranty based on different materials so that you could hold the right of complaint even if the defects were found lately.
The core of our after-sales service is to make sure our clients could get a stable development in the trading experience with us.